FAQ

You are:

A creditor/client
at ARM

A debtor
that owes money

A candidate interested
in a position

You didn’t find the answers to your questions?

Contact our collection team

Contact our collection team from Monday to Thursday, between 8 a.m. to 8 p.m., and Friday, between 8 a.m. to 5 p.m., by dialing 1-866-321-7169.

Speak to a representative

Contact a representative from Monday to Friday, between 9 a.m. and 4 p.m., by dialing 1‑866‑343‑3327 option 2.
You may fill out the form below at any time and we will contact you as soon as possible.

Contact the Ombudsman

You are in the right place to contact the Ombudsman and submit a complaint regarding our debt collection agency or one of our representatives. We are here to help you resolve the issue that concerns you.

At ARM, we are committed to upholding the highest industry standards. Each situation brought to the attention of our Ombudsman will be thoroughly reviewed to ensure compliance with your claim, our practices, and the relevant provincial laws governing debt collection activities. Your complaint is important to us, and we will strive to handle it promptly, fairly, and equitably.

As mediators, our representatives are obligated to treat each individual with utmost dignity and consideration for their specific situation. Reporting any behavior that does not align with this approach helps us maintain the highest standards of quality. We encourage you to inform us of any inappropriate or disrespectful behavior.

Thank you for using this form to submit your complaint. Please provide all relevant details to help us understand the situation and establish a clear timeline. You will be contacted as soon as possible.