INFORMATION REQUIRED TO MAKE A PAYMENT
Hydro-Québec debt

Payment by Interac e-Transfer

  1. Log in to your financial institution’s online or mobile banking application, then go to the Send Interac e-Transfer funds function.
  2. Select the account from which you wish to send funds.
  3. Add a contact and enter the name : ARM Agence de Recouvrement
  4. Enter the recipient’s email address: interachq@armcanada.ca 
  5.  Enter the amount (xx.xx$) and in the section reserved for the comment/precision/reason for the transfer, enter your entire ARM file number, made up of 12 digits, the first 5 separated from the last 7 by a hyphen (-): xxxxx-xxxxxxx. If you don’t have the space to enter all 12 digits, simply enter the last 7.
  6. Enter the security question.
  7. Make the transfer.

**Note that your security question should not be obvious, and be sure to communicate the answer to ARM securely. (An email to reponse@armcanada.ca containing your name, the date and amount of the transfer and the secret answer)  


ARM will receive notification to deposit the funds into the company’s trust account via its financial institution’s online or mobile services.

Online invoice payment :

  • Create a new Payee via your online payment service;
  • Add ARM to your supplier list. You’ll find us under the name : “ARM Agence de Recouvrement Québec -Hydro-Québec”;
  • Enter your ARM file number in full, made up of 12 digits, the first 5 separated from the last 7 by a hyphen (-): xxxxx-xxxxxxx. If you don’t have the space to enter all 12 digits, simply enter the last 7.

Bill payment at a financial institution counter

    • Present the detachable part (payment slip) of the notice of claim received from ARM at the counter of your financial institution.
    • If you are unable to present the notice of claim received by ARM, you can still go to your financial institution and mention that you wish to pay your outstanding debt by providing the following information:
      ◦ Addressee “ARM Agence de Recouvrement – Hydro-Québec”;
      ◦ Give your entire ARM file number, made up of 12 digits, the first 5 separated from the last 7 by a hyphen (-): xxxxx-xxxxxxx.
    All other receivables
    Payment by Interac e-Transfer

     

    1. Log in to your financial institution’s online or mobile banking application, then go to the Send Interac e-Transfer funds function.
    2. Select the account from which you wish to send funds.
    3. Add a contact and enter the name : ARM Agence de Recouvrement
    4. Enter the recipient’s email address: interac@armcanada.ca
    5. Enter the amount (xx.xx$) and in the section reserved for the comment/precision/reason for the transfer, enter your entire ARM file number, made up of 12 digits, the first 5 separated from the last 7 by a hyphen (-): xxxxx-xxxxxxx. If you don’t have the space to enter all 12 digits, simply enter the last 7.
      6. Enter the security question.
      7. Make the transfer.

    *Note that your security question (if required) should not be obvious, and be sure to communicate the answer to ARM securely. (An email to  reponse@armcanada.ca containing your name, the date and amount of the transfer and the secret answer).  


    ARM will receive notification to deposit the funds into the company’s trust account via its financial institution’s online or mobile services.

    Online invoice payment :

    • Create a new Payee via your online payment service;
    •  Add ARM to your supplier list. You’ll find us under the name : “ARM Agence de Recouvrement Québec” if you are a resident of Quebec and “ARM Collection Agency” if you are a resident of any other Canadian province or territory;
    • Enter your ARM file number in full, made up of 12 digits, the first 5 separated from the last 7 by a hyphen (-): xxxxx-xxxxxxx. If you don’t have the space to enter all 12 digits, simply enter the last 7.

    Bill payment at a financial institution counter

    • Present the detachable part (payment slip) of the notice of claim received from ARM at the counter of your financial institution.
    • If you are unable to present the notice of claim received by ARM, you can still go to your financial institution and mention that you wish to pay your outstanding debt by providing the following information:
    • Give your full ARM file number, made up of 12 digits, the first 5 separated from the last 7 by a hyphen (-): xxxxx-xxxxxxx
    • “ARM Agence de Recouvrement” addressee

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